Working as part of a team

This information is taken from the Australian Government Office Training Qualifications Website.

Elements Elements describe the essential outcomes.Performance Criteria Performance criteria describe the performance needed to demonstrate achievement of the element.
1. Identify individual work tasks within a team1.1 Identify own responsibilities according to organisational policies and procedures
1.2 Identify own role and task requirements within team
1.3 Articulate team structure and roles of other team members
1.4 Plan and prioritise own tasks according to given time frames and team requirements
2. Contribute effectively to team goals2.1 Identify team goals and own responsibilities relevant to achieving team goals
2.2 Contribute ideas and information in team planning discussions
2.3 Share knowledge and skills with team members to enable effective teamwork and seek or offer support as required
3. Work effectively with team members3.1 Communicate clearly and respectfully with team members, considering the needs of those from diverse backgrounds and roles
3.2 Collaborate effectively with team members, including those who are working remotely on workplace issues
3.3 Seek and provide assistance and feedback to team members where appropriate
4. Communicate effectively with team leaders4.1 Receive and confirm understanding of task instructions or directions
4.2 Communicate personal commitments in a timely manner
4.3 Identify and report any issues preventing the completion of workplace tasks, according to organisational requirements
4.4 Seek and act upon feedback to improve personal performance and/or behaviour

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria, and foundation skills of this unit, including on at least one occasion, evidence of the ability to:

  • identify individual and team roles and responsibilities
  • plan assigned tasks according to priorities and deadlines, and in accordance with organisational requirements
  • contribute to achievement of team goals
  • share knowledge, ideas and problems with team members
  • act on feedback in a constructive manner
  • collaborate with a remote team member on a workplace issue.

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements and performance criteria of this unit. This includes knowledge of:

  • organisational requirements relevant to working in a workplace team:
  • workplace policies
  • codes of conduct
  • organisational reputation and culture
  • typical compositions of workplace teams, and the roles and responsibilities of team members within organisations
  • techniques for giving and receiving feedback in a constructive manner
  • methods to support team members
  • key principles of cross-cultural communication and communication with individuals with special needs or disabilities
  • methods and tools to work with others remotely:
  • collaboration via phone or mobile
  • collaboration via video conference
  • collaboration via other digital tools or software
  • issues that may impact team performance and outcomes
  • techniques to collaborate effectively with those working remotely.

More detailed information on this subject is available here and here.