Soft Skills Training

Important Soft Skills for Job Seekers

Knowledge of software and workplace procedures are a good base to have when applying for jobs but they don’t show how you perform when working with other employees, contractors, clients and suppliers. To demonstrate your experience in working with people these skills become important:

  • Listening and Communications Skills
    • Define effective listening skills,
    • Asking good questions
    • Understanding the requirements and needs, and
    • Explain the benefits.

See topics in the official Nationally Accredited Communicate in the workplace Certificate Course

  • Organising Meetings
    • Planning skills
    • Who are the participants (internal with staff as well as external appointments),
    • Ensuring all participants attend the meeting
    • Ensure all attendees know when and where it is?
    • Distributing documentation to attendees prior to a meeting

See topics in the official Nationally Accredited Organise Meetings Certificate Course

  • Time Management Skills
    • Understanding the difference between important and urgent
    • Plan your time
    • Decision making categories
    • Prioritise & Organise
    • Time management strategies and examples.

See topics in the official Nationally Accredited Develop a time management plan

  • Customer Service
    • Asking questions and listening,
    • Identifying opportunities,
    • Finding a fit for the customer,
    • Understand what you can change and what you can’t,
    • Escalating to a manager,
    • Keeping track of promises.

See topics in the official Nationally Accredited Provide customer service Certificate Course

  • Working With Difficult People
    • How conflict arises,
    • How to remain objective,
    • How to resolve conflict.

See topics in the official Nationally Accredited Deal with conflict Certificate Course

  • Working as Part of a Team
    • Teamwork software,
    • Understanding your goals and time frames,
    • Communicating to superiors as well as to your peers, and
    • Reporting on your achievements.

See topics in the official Nationally Accredited Work in a team Certificate Course

  • Setting and Achieving Goals
    • Major & Milestone goals
    • Time frames and dependencies,
    • Tasks, resources and delegation,
    • Work in progress,
    • Meetings and outcomes
    • Reporting and Communications

See topics in the official Nationally Accredited Manage own work performance Certificate Course

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